Contact center agents are increasingly being asked to do more on calls in less time. On any given call, an agent may be asked to system hop across a multitude of applications for lookups, quotes, data entry, checking out sales, etc. just to assist their customers. Because there are so many things to do while on a call, agents have an increased difficulty focusing on what they actually need to say to engage the person on the other end of the line.
Cue streamlines agent workflow with a simple agent desktop that enables phone-based agents to complete all functions of their job in one place without needing to navigate to any other screen or system to complete a customer’s request. Cue allows agents to better concentrate on the customer engagement while on the phone to streamline training, reduce talk time, service customers with better confidence, and eliminate after call work.
Track shipping statuses
See customer profiles
Complete sales, returns, and exchangesCreate service tickets
Custom note and field syncing to any system
Eliminate analog and paper-based scriptsOn demand FAQ’s and script guidance based on customer responses Update customer information and take notes within Cue
Cue subscriptions include our open, RESTful API that integrates natively with out of the box and a growing number of proprietary, third-party platforms. Ask us how we can seamlessly push and pull data between Cue and any of your systems.