Contact center agents are increasingly being asked to do more on calls in less time. On any given call, an agent may be asked to system hop across a multitude of applications for lookups, quotes, data entry, checking out sales, etc. just to assist their customers. Because there are so many things to do while on a call, agents have an increased difficulty focusing on what they actually need to say to engage the person on the other end of the line. 

Cue streamlines agent workflow with a simple agent desktop that enables phone-based agents to complete all functions of their job in one place without needing to navigate to any other screen or system to complete a customer’s request. Cue allows agents to better concentrate on the customer engagement while on the phone to streamline training, reduce talk time, service customers with better confidence, and eliminate after call work.