September 14, 2020

Simplifying Re-Enrollment Through Your Insurance Contact Centers

As insurers navigate work during a global pandemic, challenges are magnified: training new agents to learn your systems, manage the conversation, make sure they capture customer information correctly, ensure compliance, and hit their call metrics. Work requires a different approach – a guided conversation tool that plugs into your CRM.

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March 25, 2020

Meeting Demand In A Crisis

The urgency of the current crisis is requiring companies to adapt to the challenges of the market conditions. It’s tough to balance the challenges of battling the pandemic with the need to keep the economy going.

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March 11, 2020

Increase Your Contact Center Agent Efficiency

As with many things in life, the Pareto Principle, named after Italian economist Vilfredo Pareto, applies to contact center efficiencies, too. And in a call center, it might mean that the 20% of calls that go off script require 80% of the time agents spend on the phone.

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August 30, 2019

Boost Productivity With These Tools

Most of us have been hearing that “time is money” longer than we can remember. Here are 4 apps that help us increase productivity and track projects.

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August 15, 2019

Objection Handling: Common Sales Objections & How to Respond

If you’ve worked in sales for any length of time, you’ve probably faced at least a few objections from prospects and customers. Objections don’t always have to be a hard no. In fact, when a prospect gives a reason, they’re presenting you with an opportunity to clarify or reiterate the value proposition and address their specific concerns. Here are a few common objections and some thoughts on how to address them.

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May 14, 2019

5 Business Podcasts We Love

As podcasts evolve, it can be hard to choose which ones to listen to. Here are a few of our favorites.

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April 30, 2019

3 Tips For Sales Coaching Success

Sales coaching is a key component to effective sales management. Help your teams get results with these tips.

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