September 14, 2020

Simplifying Re-Enrollment Through Your Insurance Contact Centers

As insurers navigate work during a global pandemic, challenges are magnified: training new agents to learn your systems, manage the conversation, make sure they capture customer information correctly, ensure compliance, and hit their call metrics. Work requires a different approach – a guided conversation tool that plugs into your CRM.

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March 25, 2020

Meeting Demand In A Crisis

The urgency of the current crisis is requiring companies to adapt to the challenges of the market conditions. It’s tough to balance the challenges of battling the pandemic with the need to keep the economy going.

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March 11, 2020

Increase Your Contact Center Agent Efficiency

As with many things in life, the Pareto Principle, named after Italian economist Vilfredo Pareto, applies to contact center efficiencies, too. And in a call center, it might mean that the 20% of calls that go off script require 80% of the time agents spend on the phone.

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June 7, 2019

Strengthen Your Customer Success Team

As your company grows, it may become clear that a new or bigger team is needed to focus on customer success. Here are a few steps you can take to build a strong customer success team.

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