September 14, 2020

Simplifying Re-Enrollment Through Your Insurance Contact Centers

As insurers navigate work during a global pandemic, challenges are magnified: training new agents to learn your systems, manage the conversation, make sure they capture customer information correctly, ensure compliance, and hit their call metrics. Work requires a different approach – a guided conversation tool that plugs into your CRM.

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March 25, 2020

Meeting Demand In A Crisis

The urgency of the current crisis is requiring companies to adapt to the challenges of the market conditions. It’s tough to balance the challenges of battling the pandemic with the need to keep the economy going.

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June 7, 2019

Strengthen Your Customer Success Team

As your company grows, it may become clear that a new or bigger team is needed to focus on customer success. Here are a few steps you can take to build a strong customer success team.

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May 14, 2019

5 Business Podcasts We Love

As podcasts evolve, it can be hard to choose which ones to listen to. Here are a few of our favorites.

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April 30, 2019

3 Tips For Sales Coaching Success

Sales coaching is a key component to effective sales management. Help your teams get results with these tips.

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