I recently posted a poll asking which kind of transmission is easier to operate when learning to drive. Even though a couple folks picked manuals, which I am still shocked by, the results looked pretty much the way I thought they would. I learned to drive on an automatic transmission but did learn to drive […]
Read moreCUNA Strategic Services (CSS) announced a market feasibility pilot with startup Cue, an innovator in sales and service scripting software. The Cue solution offers credit unions turnkey access to make call center staff more effective and productive, improving employee turnover, reducing training costs and enhancing overall member experience. “Cue offers a powerful solution that aligns with […]
Read moreSales, service, and support teams are on the frontlines navigating prospects and customers—at every stage of their journey with your organization. These teams are uniquely tasked with the responsibility of solving other people’s problems—with a product offering, troubleshooting, or other resolution.
The people on the other side of the phone are usually in the weeds trying to identify a solution. They might be frustrated, upset, or angry, and your reps have to bear that while remaining professional and efficient.
Read moreOver $6.5 billion in funding awarded to date; leading tech investment conference continues to select large and diverse lineup of innovators from the Southeast’s hottest tech markets ATLANTA – September 22, 2021 – Cue Intelligence, Inc. announced today that it has been chosen out of a record-breaking 400-plus applicants as one of the top technology […]
Read moreI recently posted a poll asking which kind of transmission is easier to operate when learning to drive. Even though a couple folks picked manuals, which I am still shocked by, the results looked pretty much the way I thought they would. I learned to drive on an automatic transmission but did learn to drive […]
Read moreCUNA Strategic Services (CSS) announced a market feasibility pilot with startup Cue, an innovator in sales and service scripting software. The Cue solution offers credit unions turnkey access to make call center staff more effective and productive, improving employee turnover, reducing training costs and enhancing overall member experience. “Cue offers a powerful solution that aligns with […]
Read moreSales, service, and support teams are on the frontlines navigating prospects and customers—at every stage of their journey with your organization. These teams are uniquely tasked with the responsibility of solving other people’s problems—with a product offering, troubleshooting, or other resolution.
The people on the other side of the phone are usually in the weeds trying to identify a solution. They might be frustrated, upset, or angry, and your reps have to bear that while remaining professional and efficient.
Read moreOver $6.5 billion in funding awarded to date; leading tech investment conference continues to select large and diverse lineup of innovators from the Southeast’s hottest tech markets ATLANTA – September 22, 2021 – Cue Intelligence, Inc. announced today that it has been chosen out of a record-breaking 400-plus applicants as one of the top technology […]
Read moreFrom the point of first contact all the way through the enrollment process, it’s critical to stay compliant with guidelines from the Centers for Medicare and Medicaid Services (CMS) and avoid noncompliance. Here are a few important ways to prevent and correct noncompliance.
Read moreCue, an Atlanta-based software company, announced earlier this week the release of the newest version of their software solution that will further enable phone-based sales and service reps to improve productivity and drive results both during and after calls.
Read moreAs insurers navigate work during a global pandemic, challenges are magnified: training new agents to learn your systems, manage the conversation, make sure they capture customer information correctly, ensure compliance, and hit their call metrics. Work requires a different approach – a guided conversation tool that plugs into your CRM.
Read moreThe urgency of the current crisis is requiring companies to adapt to the challenges of the market conditions. It’s tough to balance the challenges of battling the pandemic with the need to keep the economy going.
Read moreAs with many things in life, the Pareto Principle, named after Italian economist Vilfredo Pareto, applies to contact center efficiencies, too. And in a call center, it might mean that the 20% of calls that go off script require 80% of the time agents spend on the phone.
Read moreMost of us have been hearing that “time is money” longer than we can remember. Here are 4 apps that help us increase productivity and track projects.
Read moreIf you’ve worked in sales for any length of time, you’ve probably faced at least a few objections from prospects and customers. Objections don’t always have to be a hard no. In fact, when a prospect gives a reason, they’re presenting you with an opportunity to clarify or reiterate the value proposition and address their specific concerns. Here are a few common objections and some thoughts on how to address them.
Read moreWhether you’re an executive, a sales manager, an account executive, or a customer success rep, gaining wisdom and insight from others can help you reach your goals more quickly and effectively.
Read moreAs your company grows, it may become clear that a new or bigger team is needed to focus on customer success. Here are a few steps you can take to build a strong customer success team.
Read moreAs podcasts evolve, it can be hard to choose which ones to listen to. Here are a few of our favorites.
Read moreSales coaching is a key component to effective sales management. Help your teams get results with these tips.
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