November 16, 2020
Cue, an Atlanta-based software company, announced earlier this week the release of the newest version of their software solution that will further enable phone-based sales and service reps to improve productivity and drive results both during and after calls.
March 11, 2020
As with many things in life, the Pareto Principle, named after Italian economist Vilfredo Pareto, applies to contact center efficiencies, too. And in a call center, it might mean that the 20% of calls that go off script require 80% of the time agents spend on the phone.