Product Benefits

How It Works

In this example, a contact center agent takes a customer through the exchange process with a script, answers questions, looks up order information, provides shipping details, creates an exchange, processes the exchange and creates a call log all within Cue.

At the end of the call, everything the agent did is automatically synced back to correct databases and triggers whatever workflows need to happen. Without doing anything else (syncing notes, creating a call log, etc) the agent is ready for their next inbound call.


01

Say

Scripting
Decision Trees
Talk Tracks
Prompts
Reminders
Q&A
Objection Handling
A/B Testing

Say

02

Do

Single Screen
Pre-Call Preparation
Call Note Taking
Emails
Texts
Next Steps
Follow-Ups
Scheduling

Do

03

Connect

Telephony Orchestration
Info Lookups
3rd Party Data/System Integration
CRM Workflow Integration
Field Synching

Connect